Student's may receive a message that they are unauthorized to access the meeting. To fix the error: Log out of the Zoom Meeting App on the device, and then use the "Log in with Google" option to log back into the app, selecting your student's @GoLosAl account. Watch a video guide for the process.
If your student is experiencing any difficulties accessing the Google Meet sessions:
Google Meet and the other distance learning platforms all recommend Chrome.
If you need a password reset for your student's @GoLosAl account (grades 6-12) email firstname.lastname@example.org
Teachers have emailed out their Google Meet links to families. If you did not receive the link, or have a school/classroom specific need please contact your principal or your school's main office.
The Google Meet link may initially say that your student is unable to open the meeting. The meeting room does not open until the teacher has logged in and started the meeting.
If you have a class meeting or school-specific question, please contact your school's main office.
If you need technical support with accessing your student's @GoLosAl account, etc. please email email@example.com for assistance.
Thank you for your patience and understanding as we start the school year in a new way, and we hope all students and families have a wonderful first week of school!